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Healthy Mummy Terms & Conditions

If you wish to cancel your membership OR put it on hold OR switch to a different rate – please go directly to your Manage My Membership page where you can do this

About the 28 Day Weight Loss Challenge

(Please read further below for SMOOTHIE subscription details)

  • You will be able to cancel your subscription and at any point but no refund on payment will be given and your access to the Challenge will run until your existing paid term expires – at which point access will be terminated.
  • Subscription payments are made either every month or every quarter from the date the user joins up depending on the membership payment option joined. Cancellations to subscriptions can be made at 1 day prior to payment being made to ensure the Paypal system is alerted to the cancellation and no funds are taken.
  • If you wish to cancel your membership OR put it on hold OR switch to a different rate – please go directly to your Manage My Membership page where you can do this

  • Upon registration as a 28 Day Weight Loss Challenge member, you will be provided with a password and account. You must not disclose them to anyone else or allow anyone else to use your account and password. You are entirely responsible for any access to your account, and acknowledge that any access to or use of your account by means of the password associated with that account is deemed to be access or use by you.
  • If you, or a user on whose behalf you register, breaches these terms and conditions, you acknowledge that we may immediately suspend or terminate your account, without refund, and take appropriate legal action (if we choose) against you alone. Further you acknowledge that The Healthy Mummy is entitled to suspend or terminate your use of the Website or membership at any time if The Healthy Mummy considers that you have brought, or may bring, the reputation of The Healthy Mummy or its members into disrepute.
  • This material is for information only and not intended to replace the advice of a medical professional. Please consult with your Doctor before starting any weight loss program and do not begin any exercise routine unless you have your Doctor’s clearance.
  • Please note that this site is for information only and should not replace any medical advice from a Doctor taken before undergoing any weight loss campaign or change in exercise and diet routine. We also do not recommend any exercise or stomach exercises until you have had full clearance from your Doctor or Physiotherapist post birth – which for mums who have had C-Sections could be many many months post birth and trying to do exercise before you are ready could lead to severe injury.
    If you experience any pain or discomfort during exercising, please stop all exercise immediately and consult with a medical professional
  • No claims are made as to how much weight you can lose using this information/product. Your results will vary from any examples given. Your total weight loss will depend upon your circumstances, the amount of calories that you consume on a daily basis, your determination, your activity level, and the duration of your efforts to lose weight.
  • We also recommend talking to your Doctor if your baby suffers from Colic before starting any diet plan as certain foods may exacerbate the colic if you are breastfeeding.
  • Always speak to your doctor before changing your diet,taking any supplements or undertaking any exercise program. The information on this site is for reference only and is not medical advice and should not be treated as such, and is not intended in any way as a substitute for professional medical advice.
  • The owners of The Healthy Mummy do not make any representations or warranties, express or implied and shall have no liability or responsibility to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the information contained herein and nothing in this disclaimer will limit or exclude any liability for death or personal injury resulting from negligence, limit or exclude any liability for fraud or fraudulent misrepresentation, limit any liabilities in any way that is not permitted under applicable law or exclude any liabilities that may not be excluded under applicable law.

All fees are non-refundable, unless:

  • During the period in which you have paid for access to our information service through this Website, the information service is not available for a period lasting more than 3 days. In this circumstance, a pro rata refund may be granted upon written request by contacting us here

All fees are non cancellable, non transferable and non refundable except as expressly set out in these terms and conditions. This non refundable policy applies irrespective if your personal circumstances change after you have joined the challenge or if you have chosen not to access the challenge during the challenge period.

You will be able to cancel your subscription and at any point but no refund on payment will be given and your access to the Challenge will run until your existing paid term expires – at which point access will be terminated.

Subscription payments are made every month or every quarter from the date the user joins up – depending on what the user joined up on a monthly or quarterly payment. Cancellations to subscriptions can be made at 1 day prior to payment being made to ensure the Paypal system is alerted to the cancellation and no funds are taken.

Users can check or cancel their subscription by logging into their account and going to My Account and Manage My Membership

About the Smoothie Subscriptions 

You have the choice of purchasing 3 smoothies a month, 2 smoothies a month or 1 smoothie a month

Smoothies subscription

Every month (from the date you subscribe) you will be charged the rate you joined up on for your smoothies

Your rate will never increase and is locked in at this low rate for the lifetime of your subscription

If you wish to cancel your membership OR put it on hold OR switch to a different rate – please contact our fabulous customer service team on 1300 301 172 or please contact our customer support centre here.

Email Newsletter Support

As part of the support we offer our support team offer, when you join our programs or purchase our products we will send you email support newsletters which you have the option to opt out of at any time

You also will receive these support & offer newsletters when you request the freer recipe sampler emails which you have the option to opt out of at any time

Intellectual Property

All content, names, logos and trade marks on this Website are the property of The Healthy Mummy Pty ltd. Nothing on the Website should be interpreted as granting any rights to commercial use or to distribute any names, logos or trademarks, without the express written agreement of the relevant owners.

Any copying or reproducing of recipes and exercise plans will result in legal action being taken. This means that you cannot collate recipes and exercise and distribute to other persons.

About the The Healthy Mummy Website

  • All transactions are processed in Australian Dollars. We may be launching American versions of some of our key product ranges in 2015 which will have American Dollar prices and transactions
  • The material on the site is for information only and is not intended to replace the advice of a medical professional. We suggest consulting with your Doctor before starting a weight loss plan and exercise plan.
  • No claims are made as to how much weight you will lose by following the information or by using our product as everything will depend on your own individual circumstances.
  • If your baby suffers from colic we recommend speaking to your Doctor before changing your diet as certain foods may exacerbate the colic. The owners of The Healthy Mummy shall have no liability or responsibility to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the information contained on this website
  • The owners of The Healthy Mummy do not make any representations or warranties, express or implied and shall have no liability or responsibility to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the information contained herein and nothing in this disclaimer will limit or exclude any liability for death or personal injury resulting from negligence, limit or exclude any liability for fraud or fraudulent misrepresentation, limit any liabilities in any way that is not permitted under applicable law or exclude any liabilities that may not be excluded under applicable law.

Payment for recipes

If you submit a recipe and receive payment to have it on our site then in return for that payment you agree that The Healthy Mummy becomes the owner of the copyright of that recipe

Shipping Policy

  • Australian shipping costs are a flat rate per order regardless of quantity. All orders are despatched the next working day after you place your order with delivery in 2-7 working days depending on your location in Australia.
  • Overseas delivery times will be quoted at the online shop when you choose your country destination but usually take 14 working days

Customer Service Policy

  • The Healthy Mummy is committed to providing exceptional customer service and quality products.  We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct.
  • Standard delivery timeframes are between 3-6 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
  • We offer various sales to customers. But only 1 offer or discount code can be used at one time or on one purchase.
  • If there are ever any mistakes or errors on the offers advertised we will ensure we let customers know as soon as we know so the correct offer is on display. We also ensure that the offer during any fixed period is placed at the top of the site and on the actual product page incase any kind of mistake has been made on marketing material.
  • If you lose any of your ebooks (whether paid or free gifts) within a month period you can request for the ebooks to be resent to you by our customer service team for a $2 admin fee per ebook sent – that must be paid prior to resending

Refund Policy

  • We are so confident of the quality of our products that we offer a 30 day money back guarantee on product purchases sent in the mail.
  • Please note, due to intellectual property protection, the refund policy does not apply to ebook purchases or the 28 Day Online Challenges
  • If you are not satisfied with the Healthy Mummy Smoothies then return the used and empty packaging or unused portion of product within 30 days of date of purchase to The Healthy Mummy Pty Ltd at PO Box 647, Manly PO (Central ave), Manly, NSW, 1655 and a refund of the full cost of the product(s) will be given.
  • Please note we can only refund product or empty packaging of product that is sent back.Please also note that the postage cost will not be refunded.Please also note that it is not a weight loss guarantee as you will need to follow our weight loss advice and plans to lose weight and we cannot control what you eat and what exercise you do so it is a product money back guarantee if you are unhappy with the product
  • Please note for the 30 Day Money Back Guarantee to apply the original order/receipt sent with the product must sent back with the unused product and any free gift that was included in your purchase must also be returned.
  • If products purchased are faulty we will replace them or refund your monies

Privacy Policy

  • The Healthy Mummy is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our daily tips and regular newsletter and to personalise your shopping experience with us; that’s all. The Healthy Mummy uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from The Healthy Mummy only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.
  • Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
  • We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
  • We do not store any credit card or payment details and you will need to re enter payment details on each order of products in the The Healthy Mummy Shop

Security Policy

  • When purchasing from The Healthy Mummy your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre here

Member Area Terms of Use

In consideration for The Healthy Mummy(“HM”) allowing you the right to access and use the HM Member’s Area of our website (“the Site”) you agree to be bound by these Terms of Use.

By registering for the HM Members Area you are agreeing to receive email marketing from us but we will never sell your data to any third party.

HM may, at its sole discretion, limit your activities on the Members Area or refuse to provide you access to it if you breach these Terms of Use, or where HM considers any of your conduct, in its sole discretion, to be inappropriate.

Use of the Site

You agree in using the Members Area that you will:
a. Comply with all laws;
b. Keep access details including passwords and codes secret;
Privacy

The personal information we collect from the Members Area will be held by HM. You have the right of access to, and correction of, personal information about you that we hold.

From time to time, the information may also be used to promote the HM business in a way that does not identify individual members.

Disclaimer

This material is for information only and not intended to replace the advice of a medical professional. Please consult with your Doctor before starting any weight loss program and do not begin any exercise routine unless you have your Doctor’s clearance.

These terms shall be governed by and interpreted in accordance with the laws of Australia which shall have exclusive jurisdiction over any disputes.